Telesales & Customer Service Representative
4 days ago
Cpl
Location:Dublin, Ireland
Job Category:Other
EU work permit required:Yes
Job Reference:4dc7bb730b6d
Job Views:6
Posted:15.03.2025
Expiry Date:29.04.2025
Job Description:Location - Dublin
Contract type - Permanent, full-time
Working hours - Rotating shift (8:00am - 8:00pm)
The Telesales Agent will provide a broad range of customer support and administrative services to the customer and prospects of our client. Services provided will include a combination of telesales, customer service, administrative and complaint handling processes. The Agent will focus on providing an excellent service for existing and future customers in accordance with agreed departmental objectives.
Specific Responsibilities:
- Handle high volume inbound & outbound calls, emails and web-chats in an effective and efficient manner.
- Handle customer issues and complaints in a manner that is empathetic, sensitive and confident.
- Deliver consistent performance through adherence to the appropriate processes.
- Effectively analyse moderately complex information and /or unusual situations using a variety of techniques.
- Work within a team to meet and exceed individual/team performance targets including SLA's.
- Demonstrate initiative whilst operating within a team and set high standards of professionalism in all business dealings.
- Analyse, evaluate and complete work in accordance with agreed standards and limits.
- Liaise with other departments as necessary.
- Carry out any other tasks or responsibilities as required in the role.
Personal Skillset:
- Customer Service – Handle calls, emails and web-chats coming into the business and pre-call planning / preparation, understand the importance of voice, being polite and engaging, an active listener blocking out distractions, able to establish customer's wants, able to deliver attention grabbing statements whilst outlining needs. Able to handle objections.
- Administration – Accurately and efficiently handle incoming and outgoing mail in a manner that complies with regulatory requirements.
- Customer Focus – Increase customer satisfaction through the delivery of excellent service.
- People and Workflow Management – Manage own time and priorities and can remain focused, positive and enthusiastic when issues are encountered.
- Colleagues – Work positively as part of a team and in supporting and motivating others to achieve team objectives.
- Operational Effectiveness – Deliver consistent performance through adherence to the appropriate processes.
Desirable Business Skillset:
- Experience in a customer service role is desirable.
- Work experience in a role with a high priority on data entry accuracy and the requirement to meet strict timelines desirable.
- Certified in computer basics to ECDL or equivalent level desirable.
Benefits and perks:
- Hybrid-working model.
- Extensive Training & Development.
- Internal career progression opportunities.
- Employee assistance programme (EAP).
- Hive medical cash plan.
- PRSA Scheme.
- Bike to work scheme.
- Free parking on-site.
Equal opportunity employer:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated
Apply Now or Reach Out for More Information.
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