Customer Support Specialist

6 days ago


Dublin, Dublin City, Ireland Themis Solutions Inc. Full time

We are seeking a Customer Support Specialist to join our team in Dublin. As a key member of our Customer Success Team, you will play a critical role in enabling our customers' success at every interaction point with Clio.


Key Responsibilities:
  • Handle a high volume of inbound requests by phone, chat, and email to make the customer experience as effortless as possible
  • Advocate for the value Clio provides and become an expert in all of Clio's features and functionality
  • Methodically troubleshoot technical product issues and coordinate resolutions with our Technical Escalations, Product, and Customer Success teams

Required Skills and Qualifications:
Pride your ability to connect with a wide range of people and love working with customers of all skill levels and personality types
Excitement about finding new and complex problems to solve
Patience, compassion, and understanding
Curiosity to strive to continuously improve and learn

Bonus Points:
Have customer focus at your core and be eager to make a career out of helping clients be successful
Have experience working with web-based/SaaS applications
Familiarity with Zendesk or similar CRM software
Familiarity with Legal or other professional service industries

What You Will Find Here:
A hybrid work environment, with expectation for local Clions to be in office minimum 2 days per week on our Anchor Days
Flexible time off policy
Pension contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

  • Dublin, Dublin City, Ireland TN Ireland Full time

    Job OverviewThe Customer Support Specialist will provide a wide range of support services to clients and prospects. Key responsibilities include telesales, customer service, administrative tasks, and complaint handling.


  • Dublin, Dublin City, Ireland Robert Walters Ireland Full time

    We are currently recruiting for the role of Customer Support Specialist on behalf of a Financial Services organisation.Customer Support SpecialistGreat role for grads with 2 years customer service experience.Dublin West based - Hybrid role.Responsibilities:Manage calls/emails from customer base.Assist in customer account management and maintenance.Manage...


  • Dublin, Dublin City, Ireland Firstaff Personnel Consultants Ltd Full time

    Customer Support Specialist Week to week contract with a view to permanent Fully office-based - Immediate Start Dublin 12 €16.50+ per hour depending on experience - paid weekly Essential: Experience working in a very fast-paced office-based / callcentre or customer service environment with order processing and live chat experience. Role Purpose: As a...


  • Dublin, Dublin City, Ireland Zurich Full time

    Zurich is seeking a highly motivated Customer Support Specialist to join our team. As a key member of our customer service function, you will be responsible for ensuring that our customers receive the highest level of service.The role involves dealing with clients and stakeholders over the phone, processing client requests through various stages of their...


  • Dublin, Dublin City, Ireland The Stepstone Group Full time

    Role OverviewWe are seeking a Customer Support Specialist to provide exceptional service to our B2B clients and contribute to the overall success of our team.Your Key ResponsibilitiesProvide client and internal support, ensuring seamless interactions and meeting monthly performance targets.Identify common customer pain points and suggest innovative solutions...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Company OverviewAt TN Ireland, we provide exceptional service to our customers, and we're looking for a skilled Customer Care Specialist to join our team.


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Job Description:We are seeking a highly skilled Customer Support Specialist to join our team in Dublin. In this role, you will be responsible for investigating and resolving reported issues related to account support and potentially abusive content.You will also enforce clients' Terms of Use by carefully monitoring reports of abuse on the site. Additionally,...


  • Dublin, Dublin City, Ireland Manna Full time

    Company Overview\Manna is a cutting-edge delivery service that aims to revolutionize the way people receive food and other items. Our mission is to make high-speed suburban deliveries affordable, green, and safe.\\The Job\We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible...


  • Dublin, Dublin City, Ireland Lidl Full time

    Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset...


  • Dublin, Dublin City, Ireland FrontApp Inc. Full time

    At Front, we're revolutionizing customer service with our cutting-edge AI-powered platform. As a Customer Support Specialist, you'll play a vital role in streamlining our procedures to resolve issues more efficiently. You'll be the primary technical contact for thousands of users and a key contributor to the Front customer experience.We're looking for a...


  • Dublin, Dublin City, Ireland Amazon Ireland Support Services Limited Full time

    We are Amazon Ireland Support Services Limited; we pioneer innovative solutions.Our Dublin-based Fulfillment Center is seeking a motivated and impeccably organized Operational Support Specialist to join our team, assisting and working closely with the site's General Manager.


  • Dublin, Dublin City, Ireland Uniphar Medtech Full time

    About the RoleWe are looking for a highly motivated and results-driven Sales and Customer Support Specialist to join our Inside Sales team. As a key member of our team, you will be responsible for providing a first-class customer experience, supporting all aspects of the sales process from lead generation to close.You will be expected to meet and exceed...


  • Dublin, Dublin City, Ireland Lingo Recruitment Full time

    Linguistic and cultural nuances play a vital role in delivering seamless customer support. As a multilingual customer support specialist at Lingo Recruitment, you will be part of a team that values diversity and inclusivity.Key Responsibilities:Spearhead efforts to enhance customer satisfaction through timely responses and effective issue resolution.Maintain...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    About the RoleWe are seeking a skilled and dedicated Customer Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional support to our clients' communities.Main Responsibilities:Assist clients' communities and resolve inquiries in a timely and professional manner.Investigate and resolve...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Cpl Healthcare is seeking a highly motivated and skilled BPO Customer Support Specialist to join our team in Dublin. As a key member of our customer support department, you will be responsible for providing exceptional customer experiences through phone, email, and web-chat interactions.The successful candidate will have excellent communication skills, both...


  • Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full time

    Job Title: Italian Customer Support Specialist Salary and Package: €28,000 + bonus + benefits such as full health and dental care cover, education assistance, travel allowance, ability to work from abroad for a number of weeks per year and more Shift Pattern: Monday- Friday with the occasional Saturday morning, standard office day hours Job...


  • Dublin, Dublin City, Ireland Klaviyo Inc. Full time

    At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the...


  • Dublin, Dublin City, Ireland The Hustle Full time

    Join to apply for the German Customer Support Specialist role at The Hustle.As a Customer Support Specialist, you will work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor. You'll deliver a human and proactive support experience, applying creative problem-solving to help customers...


  • Dublin, Dublin City, Ireland Rippling Full time

    Rippling is a cloud-based platform that streamlines HR, IT, and Finance operations for businesses. As a key member of our Support team, you will play a vital role in helping customers maximize the potential of our platform.About the RoleOur ideal candidate is someone who is passionate about delivering exceptional customer experiences and possesses excellent...


  • Dublin, Dublin City, Ireland Unipharmedtech Full time

    Job DescriptionWe are looking for a highly motivated and experienced Pharmacy Customer Support Specialist to join our team at Unipharmedtech.The successful candidate will be responsible for providing excellent customer service and product advice to customers, ensuring a high level of customer satisfaction and loyalty.This role requires strong communication...