Customer Support Specialist
6 days ago
We are seeking a Customer Support Specialist to join our team in Dublin. As a key member of our Customer Success Team, you will play a critical role in enabling our customers' success at every interaction point with Clio.
Key Responsibilities:
- Handle a high volume of inbound requests by phone, chat, and email to make the customer experience as effortless as possible
- Advocate for the value Clio provides and become an expert in all of Clio's features and functionality
- Methodically troubleshoot technical product issues and coordinate resolutions with our Technical Escalations, Product, and Customer Success teams
Required Skills and Qualifications:
Pride your ability to connect with a wide range of people and love working with customers of all skill levels and personality types
Excitement about finding new and complex problems to solve
Patience, compassion, and understanding
Curiosity to strive to continuously improve and learn
Bonus Points:
Have customer focus at your core and be eager to make a career out of helping clients be successful
Have experience working with web-based/SaaS applications
Familiarity with Zendesk or similar CRM software
Familiarity with Legal or other professional service industries
What You Will Find Here:
A hybrid work environment, with expectation for local Clions to be in office minimum 2 days per week on our Anchor Days
Flexible time off policy
Pension contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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