Customer Support Specialist
5 days ago
At Front, we're revolutionizing customer service with our cutting-edge AI-powered platform. As a Customer Support Specialist, you'll play a vital role in streamlining our procedures to resolve issues more efficiently. You'll be the primary technical contact for thousands of users and a key contributor to the Front customer experience.
We're looking for a talented individual who is passionate about delivering exceptional customer experiences and driving team productivity. If you have strong technical skills, excellent communication abilities, and a knack for troubleshooting, we'd love to hear from you.
This is a remote role based out of Ireland, offering the flexibility to work from anywhere while being part of a dynamic and innovative team.
What will you be doing?- Providing customers with delightful experiences by helping them resolve technical issues
- Mastery of Front's product capabilities and serving as a technical subject matter expert for our support organization
- Participating in testing of new and updated features
- Taking part in the 'on-call' rotation for urgent customer requests
- Building internal processes to scale a support team
- Querying and analyzing logs
- Running basic SQL queries and scripts
- A product mindset – we're a product company on a mission to advance how people work
- Strong technical and troubleshooting skills
- The ability to remain calm, composed, and articulate when dealing with tough customer situations
- Experience providing technical support for cross-platform products (web, iOS, Android, etc.)
- Experience with HTTP, HTML, REST, MySQL systems required
- Nice to have: Node.js, email, React, Redux
- Competitive salary
- Equity in FrontApp Inc.
- Fully covered private health insurance
- Paid parental leave
- Generous paid time off
- Focus Fridays
- Fully remote role
- Mental health support with Workplace Options
- Family planning support with Maven
- Lifestyle stipend for fitness and activities
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