Customer Support Specialist

5 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time
About the Role

We are seeking a skilled and dedicated Customer Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional support to our clients' communities.

Main Responsibilities:

  1. Assist clients' communities and resolve inquiries in a timely and professional manner.
  2. Investigate and resolve issues reported on clients' platforms.
  3. Identify and implement scalable solutions to improve support for our clients' communities.
  4. Monitor reports of abuse and enforce clients' Terms of Use.
  5. Identify inefficiencies in workflows and suggest improvements.
  6. Escalate issues outside company policy to the global team.
Essential Skills and Qualifications
  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
  • High adaptability and positive approach to challenges.
  • Ability to make decisions and solve problems effectively, with strong time management and prioritization skills.
Candidate Requirements
  • Fluency in Hebrew and English, with cultural understanding of the market.
  • Flexibility to work in a fast-paced environment with varying projects.
  • Degree or 1+ years of professional experience preferred.


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