Customer Support Specialist

3 days ago


Dublin, Dublin City, Ireland Klaviyo Inc. Full time
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to our EMEA customers who are scaling their businesses with Klaviyo.

We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

How you will make a difference:

- Develop an in-depth knowledge of the Klaviyo platform
- Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
- Diagnose software issues and resolve escalated customer complaints using established processes
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
- Document troubleshooting and problem resolution steps.

Who You Are:

- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
- Passionate about creative problem solving for customers and end users
- Self-motivated, eager to learn and thrive in a collaborative environment
- Capable of adapting quickly to changing priorities
- Experience with or able to quickly pick-up:
- Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
- Web works, networking, and software products
- DNS, IPs and other networking concepts
- APIs
- Email marketing platforms and E-Commerce platforms

Requirements:

- Full authorization to work in Ireland without any restrictions

The pay range for this role is listed below. Sales roles are also eligible for variable compensation. This role is also eligible for competitive benefits and perquisites, subject to company policy and applicable law.

Get to Know Klaviyo

We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.

#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland Robert Walters Ireland Full time

    We are currently recruiting for the role of Customer Support Specialist on behalf of a Financial Services organisation.Customer Support SpecialistGreat role for grads with 2 years customer service experience.Dublin West based - Hybrid role.Responsibilities:Manage calls/emails from customer base.Assist in customer account management and maintenance.Manage...


  • Dublin, Dublin City, Ireland Firstaff Personnel Consultants Ltd Full time

    Customer Support Specialist Week to week contract with a view to permanent Fully office-based - Immediate Start Dublin 12 €16.50+ per hour depending on experience - paid weekly Essential: Experience working in a very fast-paced office-based / callcentre or customer service environment with order processing and live chat experience. Role Purpose: As a...


  • Dublin, Dublin City, Ireland Allergy Standards Limited Full time

    We are seeking a highly skilled Customer Support Specialist to join our team at Allergy Standards Limited. As a Customer Support Specialist, you will play a key role in supporting our Client Success Manager and helping maintain our high standards of client satisfaction.The successful candidate should be a self-starter with a flexible approach to supporting a...


  • Dublin, Dublin City, Ireland Lidl Full time

    Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset...


  • Dublin, Dublin City, Ireland Life Style Sports Full time

    Job DescriptionWe are seeking a customer-focused and organised Customer Service Specialist to communicate with customers & teams from all areas of our business. This role is responsible for shaping the experience Life Style Sports customers receive, through communication and service.As a Customer Service Specialist, you will report to the Head of customer...


  • Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full time

    Job Title: Italian Customer Support Specialist Salary and Package: €28,000 + bonus + benefits such as full health and dental care cover, education assistance, travel allowance, ability to work from abroad for a number of weeks per year and more Shift Pattern: Monday- Friday with the occasional Saturday morning, standard office day hours Job...


  • Dublin, Dublin City, Ireland The Hustle Full time

    Join to apply for the German Customer Support Specialist role at The Hustle.As a Customer Support Specialist, you will work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor. You'll deliver a human and proactive support experience, applying creative problem-solving to help customers...


  • Dublin, Dublin City, Ireland Klaviyo Inc. Full time

    At Klaviyo Inc., we value the diverse backgrounds, experiences, and perspectives that each of our team members brings to our workplace. We believe everyone deserves a fair chance at success and appreciate the unique skills and qualifications that each person brings beyond traditional job requirements.We are looking for a Product Knowledge Specialist who is...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    About the RoleWe are currently hiring for a Customer Support Specialist to join our team in Dublin. The successful candidate will be responsible for investigating and resolving reported issues, enforcing clients' Terms of Use, and becoming knowledgeable about client's products and community standards.Main ResponsibilitiesInvestigating and resolving reported...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    About the RoleThe French Speaking Customer Support Specialist will provide exceptional support to our customers via phone, email, and chat. You will be the primary point of contact for customers and will be responsible for resolving their queries in a prompt and professional manner.You will work closely with the sales team to ensure that all customer needs...


  • Dublin, Dublin City, Ireland HuntsBot Full time

    As a Customer Support Specialist, you will work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor. You'll deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of HubSpot tools and grow their businesses. Collaboration...


  • Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

    We're dedicated to making software toolmaking ubiquitous. At Notion, our mission is to empower individuals and teams to tailor their software to solve any problem and take on any challenge. We believe that computers should be powerful tools, but most people can't build or modify the software they use every day.Since 2016, we've been working together to...


  • Dublin, Dublin City, Ireland HubSpot Full time

    As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers through phone, chat and web solving product related queries as a valued partner and trusted advisor. You will strive to deliver a human and helpful Support experience through creative problem-solving and partner with our customers to help grow their...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    We're seeking a skilled Bilingual Customer Support Representative to join our team at Procore Technologies. As a Customer Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring they have the best possible experience with our software.This role requires strong communication and problem-solving skills, as well as...


  • Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Full time

    About the RoleAs an Executive Support Specialist, you will provide high-quality administrative support to our team, ensuring seamless day-to-day operations. You will be responsible for coordinating meetings, managing correspondence, and maintaining accurate records.This is an excellent opportunity to develop your skills and gain valuable experience in a...


  • Dublin, Dublin City, Ireland Headhunt International Full time

    Lithuanian Customer Support OpportunityWe are looking for a skilled and enthusiastic individual to join our team as a Customer Service and Technical Support Specialist in Athens, Greece.About the RoleThe successful candidate will be responsible for providing exceptional customer service and technical support to clients across Europe.They will identify...


  • Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Full time

    About the RoleWe are seeking a skilled Medical Support Specialist to join our team in Dublin. As a key member of our office, you will provide administrative support to our legal professionals, ensuring seamless day-to-day operations.Key Responsibilities:Prepare correspondence and documents from digital dictation with high accuracyCreate, amend and format...


  • Dublin, Dublin City, Ireland Blu Selection Full time

    Are you fluent in German and looking for an exciting career opportunity in stunning Greece? Join a leading international company as a German Customer Support Specialist, where you'll enjoy professional development, competitive pay, and a range of employee benefits. Work remotely within Greece or from our modern office, and benefit from a relocation package...


  • Dublin, Dublin City, Ireland CPL Full time

    About UsCPL is a pioneer in business process outsourcing, collaborating with organizations worldwide for over 25 years. Our tailored solutions help clients achieve their unique goals in industries such as Financial Services, Technology, and Utilities.The JobWe are seeking a German speaking Customer Support Specialist to join our team. As a valued member of...


  • Dublin, Dublin City, Ireland Themis Solutions Inc. Full time

    We are currently seeking a Customer Support Specialist, EMEA to join our Customer Success Team in Dublin.We are looking for someone who is interested in playing a critical role in a close-knit team as we strive to become the market leader in the UK.This team is hyper-focused on enabling our customers' success at every interaction point with Clio.We are a...