German Speaking Customer Support Specialist

4 days ago


Dublin, Dublin City, Ireland CPL Full time

About Us

CPL is a pioneer in business process outsourcing, collaborating with organizations worldwide for over 25 years. Our tailored solutions help clients achieve their unique goals in industries such as Financial Services, Technology, and Utilities.

The Job

We are seeking a German speaking Customer Support Specialist to join our team. As a valued member of our team, you will provide exceptional customer service and support to clients, handling queries related to pension payments, payment methods, and international payments.

Your Key Responsibilities

  • Provide information on pension payments and handle requests on missing payments.
  • Offer consultancy concerning efficient payment methods and provide customers with information on the choice of payment methods.
  • Process changes to instructions regarding payment tools and handle enquiries on payment methods, Western Union, and cheque payments.
  • Handle miscellaneous queries relating to proof of life procedures.

What We're Looking For

  • Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.
  • Excellent knowledge of Microsoft Office products.
  • Ability to function in a fast-paced environment where quality and timeliness are established.
  • Superior listening skills and ability to deliver information at customer's knowledge level in an understandable manner.

Our Benefits

CPL offers a dynamic working environment, opportunities for growth and development, and a comprehensive benefits package, including hybrid-working model, training & development, internal career progression opportunities, and employee assistance programme (EAP).



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