German Customer Support Specialist
3 weeks ago
We are looking for people who:
- Are fluent in English and German
- Have a minimum of 1 year of experience in a customer support or technical support role, preferably within a software or technology company
- Have a strong foundation in technical troubleshooting and enjoy delving into complex technical queries
- Are adept at understanding and using product documentation to resolve customer issues effectively
- Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
- Enjoy developing technical skills and acquiring comprehensive knowledge of our product and related technical concepts
- Demonstrate a strong customer-first mentality and enjoy helping others by adding long-term value
- Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
- Embody our HEART values and contribute positively to our company culture
In this role, you will:
- Utilise phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuating inquiry volumes
- Apply business acumen to customer situations to proactively identify challenges and opportunities
- Remove technical barriers for customers and guide them through various tools within HubSpot
- Independently utilise support resources and tools to comprehend new and technical information
- Implement troubleshooting frameworks to test, replicate, and investigate technical queries, minimising escalations and resolution time
- Identify and diagnose software issues to enhance the product experience for customers
- Deliver thoughtful, empathetic, and comprehensive resolutions tailored to each customer, facilitating their business growth
- Collaborate within HubSpot to deepen customer engagement with our platform and enhance overall customer experience
- Serve as a role model and trusted advisor, demonstrating a customer-first mindset and taking ownership of even the most complex and sensitive issues
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