Customer Support Specialist, German

3 weeks ago


Dublin, Dublin City, Ireland Rippling Full time
Job Description

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers.

Key Benefits
  • Manage and automate every part of the employee lifecycle in a single system.
  • Automate onboarding for new employees with Rippling's streamlined process.
About the Role

We are building a world-class Support team committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

Responsibilities
  • Support Rippling customers and resolve issues related to our products.
  • Take charge of customer issues from start to finish in a dynamic and fast-paced environment.
  • Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.
  • De-escalate and resolve issues by leveraging platform and industry expertise.
  • Become a product expert, serving as a go-to resource for both customers and coworkers.
  • Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
Requirements
  • Proficient in English and German, with excellent written and verbal communication skills.
  • Ability to work GMT schedule (9 AM GMT - 6 PM GMT).
  • At least 3 years of work experience in a customer/client-facing role.
  • Demonstrated experience problem-solving with attention to detail.
  • Organizational skills and experience improving processes.
  • Flexibility with changing job duties and responsibilities.
  • Time management skills and ability to prioritize.
Company Overview

Rippling is based in San Francisco, CA, and has raised $1.2B from top investors, including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. We were named one of America's best startup employers by Forbes.



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