German Speaking Technical Support Engineer

4 weeks ago


Dublin, Dublin City, Ireland O'Farrell Recruitment Full time
Job Description:

We are currently looking for a German Speaking Technical Support Engineer to join our client, a major IT company in Dublin.

This role offers the opportunity to tackle hard-to-solve technical problems, gain exposure to exciting products, and work for one of the most innovative companies around.

Primary Duties / Responsibilities:
  • Provides technical assistance to customers via phone, email, and/or remote access.
  • Performs advanced problem analysis and isolates problems of moderate to high complexity.
  • Achieves and maintains targeted call statistics and other established goals.
  • Publishes articles on technical support issues in an online knowledge base.
  • Documents cases, recommendations, and resolutions clearly in the CRM system.
Qualifications:Required Skills:
  • Possesses logical and structured problem-solving ability.
  • Strong written and verbal communication skills.
  • Excellent customer service attitude and ability to interact with customers professionally.
  • Good understanding of common Network Protocols (TCP/IP, HTTP, SSL, NAT, DHCP, DNS, etc.).
  • Basic understanding of Networking (Routing, Switching, Web App Firewalls, Load balancing, VPN, etc.).
  • Familiarity with Authentication Protocols (LDAP, Kerberos, Radius, SAML, etc.) is preferable.
  • Familiarity with Debugging tools (Netmon, TCPDump, Wireshark, Fiddler, etc.).
  • Familiarity with Windows Server Administration (Active Directory, Exchange, Sharepoint, etc.) is a plus.
Requirements:
  • Must have at least one year of experience in a technical environment or field experience.
  • Ability to work both independently and well with others.
  • CCNA/Network+ or equivalent Networking/Security certificate is a strong plus.
  • Certificate of MCSA/MSCE is a plus.


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