Networking Technical Support Professional
2 days ago
Key Responsibilities:
The successful German Speaking Technical Support Engineer will be responsible for delivering exceptional technical support to customers, utilizing their expertise in Network Protocols and Networking fundamentals.
This exciting opportunity will allow you to gain exposure to exciting products, develop your technical skills, and contribute to the growth and success of our client's organization.
The ideal candidate will possess a strong understanding of logical and structured problem-solving, excellent written and verbal communication skills, and a customer-centric approach.
Responsibilities include:
- Providing technical assistance to customers via phone, email, and remote access
- Performing advanced problem analysis and isolating problems of moderate to high complexity
- Achieving targeted call statistics and established goals
- Publishing articles on technical support issues in online knowledgebase
- Documenting cases, recommendations, and resolutions clearly in the CRM system
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