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Technical Support Professional

7 days ago

Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

We are seeking a Technical Support Professional to join our team at Tbwa Chiat/Day Inc. As a key member of our Support team, you will be responsible for providing technical support and consultation to customers and internal colleagues, troubleshooting and diagnosing technical issues, and ensuring customer satisfaction.

The successful candidate will have two years plus of technical support experience in automation or a related field, excellent communication, analytical, and troubleshooting skills, as well as experience handling inbound technical customer requests in various form channels (chat, email). They should also be able to interpret API documents, create Tines stories, and build strong relationships with other team members within Support and the wider company.

Responsibilities include handling incoming technical queries, troubleshooting customer inquiries, resolving product or service problems, and contributing to Customer Support resources. The ideal candidate should be able to communicate complex technical ideas to non-technical and technical stakeholders alike and have a proven track record of customer empathy, urgency, and technical competency.

Requirements
  • Two years plus of technical support experience in automation or a related field
  • Excellent communication, analytical, and troubleshooting skills
  • Experience handling inbound technical customer requests in various form channels (chat, email)