Technical Support Professional
3 days ago
TN Ireland is a leading provider of IT solutions and services, dedicated to delivering exceptional results for our clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. With a team of experienced professionals, we provide tailored solutions that meet the unique needs of each organization. From strategy to implementation, we ensure that our clients receive the highest quality service and support. At TN Ireland, we believe in fostering long-term relationships built on trust, respect, and open communication.
Job Description
The successful candidate will be responsible for managing the M365 landscape, ensuring seamless integration with third-party applications, and collaborating with the IT project managers to scope, build, and manage PowerApps and Power Automations. The ideal candidate will have 10+ years of experience in delivering IT support, proficient in PowerShell and Azure Active Directory (AAD), and experienced with process automation and improvement. In addition to technical expertise, the successful candidate will possess strong analytical skills, excellent communication and interpersonal skills, and the ability to work effectively in a team environment. This is an excellent opportunity for an experienced IT professional to take their career to the next level and contribute to the success of our team.
Responsibilities
The key responsibilities of this role include:
• Managing the M365 landscape, including SharePoint, Outlook, and Teams
• Ensuring seamless integration with third-party applications using Microsoft Graph API
• Collaborating with the IT project managers to scope, build, and manage PowerApps and Power Automations
• Identifying vulnerabilities in the configuration and usage of M365 and working with the IT security lead to remove these issues
• Proactively planning resourcing requirements and reporting these to the IT Programme Manager
Requirements
To be successful in this role, you will need:
• 10+ years of experience in delivering IT support
• Proficient in integrating third-party applications using Microsoft Graph API
• Experienced with M365, including SharePoint, Outlook, and Teams
• Experienced with PowerShell and Azure Active Directory (AAD)
• Experienced with process automation and improvement
• Strong analytical skills
• Excellent communication and interpersonal skills
• Level 8 degree (or equivalent) in a relevant subject area, such as engineering or computer science
• Level 9 Masters in a relevant field would be advantageous (or equivalent masters)
Benefits
We offer a competitive salary, benefits package, and opportunities for growth and development. As a valued member of our team, you will have access to ongoing training and professional development opportunities, allowing you to enhance your skills and advance your career. Our company values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and respectful of all employees. We also prioritize work-life balance, offering flexible working arrangements and comprehensive paid time off policies. Join us in shaping the future of IT support and take your career to the next level
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