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Technical Support Professional

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Dublin, Dublin City, Ireland Megaport Full time
About Megaport

Megaport transforms the way IT gets connected, leading the charge in Network as a Service (NaaS). We collaborate with industry giants like Amazon, Microsoft, Google, IBM, Oracle, and NYSE to drive innovation. Our diverse team of over 300 members globally operates from Brisbane, Australia, with employees spread across North America, Europe, and Asia-Pacific.

Our team culture is built on collaboration, supportiveness, and fun. As we strive to meet our values, we always put our customers first. Our employees embody traits such as motivation, adaptability, persistence, a strong work ethic, and dynamism, guiding us towards a unified vision.

This position is key to delivering exceptional support to Megaport's customer base through addressing technical issues, account inquiries, and general support via phone and web-based platforms. The successful candidate thrives in an autonomous environment, excels at problem-solving, and possesses attention to detail. Excellent written and verbal communication skills are essential for fostering positive customer interactions and relationships.

In this role, you will work closely with global teams to efficiently resolve customer requests. This involves effective communication, troubleshooting, and escalating complex technical problems. You will be exposed to the challenges and demands associated with a rapidly expanding global network.