Technical Support Professional
2 days ago
EOS IT Solutions: A Leader in Global Technology and Logistics
We provide Collaboration and Business IT Support services to some of the world's largest industry leaders, leveraging forward-thinking solutions based on multi-domain architecture. Our dedication to customer satisfaction and superior quality of service drives our success.
Job Description:
The successful candidate will play a crucial role in ensuring the smooth operation of our organization's information technology infrastructure. Key responsibilities include:
- Managing laptop replacement queues
- Providing expert technical support via various GSD support channels
- Resolving common technical difficulties and training requests
- Maintaining ITHELP Jira queues and following standard escalation processes
- Adhering to SOPs and EOS company policy/standards
- Ensuring office desk workspaces are maintained and ready for use
Requirements:
- Bachelor's degree in an IT-related field or equivalent experience
- Proven track record of delivering excellent customer service in a helpdesk or technical support role
- Strong understanding of Apple operating systems, software applications, and network systems
- Excellent problem-solving and communication skills
- Ability to work independently and collaboratively in a team-oriented environment
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