Technical Support Professional

2 days ago


Dublin, Dublin City, Ireland EOS IT Solutions Full time

EOS IT Solutions: A Leader in Global Technology and Logistics

We provide Collaboration and Business IT Support services to some of the world's largest industry leaders, leveraging forward-thinking solutions based on multi-domain architecture. Our dedication to customer satisfaction and superior quality of service drives our success.

Job Description:

The successful candidate will play a crucial role in ensuring the smooth operation of our organization's information technology infrastructure. Key responsibilities include:

  • Managing laptop replacement queues
  • Providing expert technical support via various GSD support channels
  • Resolving common technical difficulties and training requests
  • Maintaining ITHELP Jira queues and following standard escalation processes
  • Adhering to SOPs and EOS company policy/standards
  • Ensuring office desk workspaces are maintained and ready for use

Requirements:

  • Bachelor's degree in an IT-related field or equivalent experience
  • Proven track record of delivering excellent customer service in a helpdesk or technical support role
  • Strong understanding of Apple operating systems, software applications, and network systems
  • Excellent problem-solving and communication skills
  • Ability to work independently and collaboratively in a team-oriented environment


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