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Customer Service Director
7 days ago
Job Description
The Customer Service Director will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and managing inventory. This role requires a strong leader who can motivate and guide a team of retail associates to achieve sales targets and improve customer satisfaction.
Key Responsibilities
- Manage the day-to-day operations of the store
- Ensure that customers receive excellent service
- Monitor inventory levels and place orders as necessary
- Supervise and motivate a team of retail associates
- Develop and implement strategies to increase sales and profitability
Requirements
- Experience in a retail management role
- A proven ability to lead and motivate a team
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- A proven track record of achieving sales targets and KPIs
- Knowledge of inventory management and merchandising techniques
- Ability to analyse data and make informed business decisions
