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Operations Business Performance Improvement Lead
1 week ago
Cpl Healthcare is a leading healthcare recruitment agency that provides temporary and permanent staffing solutions to the healthcare sector. We are currently seeking an experienced Operations Business Performance Improvement Lead to join our team.
About the Role:
- Operational Excellence: Drive operational excellence through process optimisation, business modelling, and digital innovation.
- Customer Journey Mapping: Map customer journeys to identify areas for improvement and develop customer-centric strategies.
- Training and Development: Design and deliver training programs to equip employees with the necessary skills to drive operational excellence.
- Project Management: Manage projects from initiation to delivery, ensuring timely completion and within budget.
Profile Requirements:
- Bachelor's Degree: In a relevant field such as business administration or operations management.
- Experience: A minimum of 5 years of experience in business process optimisation, project management, and system development.
- Skills: Strong leadership and communication skills, ability to work effectively in a cross-functional team environment, and proficiency in project management software.
