Senior Customer Success Expert

2 weeks ago

Dublin, Dublin City, Ireland beBeeAdvocate Full time €70,000 - €85,000
Customer Success Advocate

We are seeking a highly motivated and experienced Customer Success Advocate to join our team. In this role, you will be responsible for driving customer success, growth, and adoption within the EMEA region.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. You will serve as a trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services.

  • Key Responsibilities:
  • Onboard New Customers: Set customers up for success by introducing them to all the resources available to help them on their journey, via webinars and personalized 1:1 engagements
  • Drive Adoption: Serve as a customer advocate, for all the products they have purchased and advise them on how to deploy and adopt them to meet their business needs.
  • Proactive Guidance: Drive customers to resources they have available to them to enhance their experience
  • Cross-functional Collaboration: Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
  • Best Practices and Enablement: Support customers to attend workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
  • Escalation Management: Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.

This is an exciting opportunity to contribute to the Customer Excellence Group's thought leadership by developing case studies, customer success assets, and best practices.

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