Application Solutions Specialist

4 days ago


Dublin, Dublin City, Ireland Softco Group Ltd Full time

We are seeking a talented individual to join our support team as an Application Support Specialist.

About Us

SoftCo Group Ltd is a leading provider of Procure-to-Pay (P2P) and Accounts Payable (AP) Automation SaaS solutions. We are a fast-growing company with a presence in the US, Finland, UK, Kosovo, and Ireland.

Our AI-powered Automation technology enables companies to streamline their Procure-to-Pay processes, reducing manual errors, and increasing efficiency.

As a key player in the AP automation industry, we pride ourselves on delivering exceptional customer experiences through our innovative solutions.

We operate from offices across the globe, serving over a million users worldwide, including renowned brands like Volkswagen, Patagonia, Primark, Logitech, and the Finnish Government.

Your Key Responsibilities:

The successful candidate will be responsible for:

  • Providing expert technical support to our customers, ensuring they receive timely and effective assistance.
  • Developing a deep understanding of our AP automation products, including their features, enhancements, and best practices.
  • Collaborating with our development, QA, and product teams to identify areas for improvement and optimize our solutions.
  • Monitoring application performance, identifying potential issues, and resolving them promptly.
  • Documenting troubleshooting steps, solutions, and best practices to expand our knowledge base.
Your Profile:

To succeed in this role, you will need:

  • Familiarity with SQL, databases, and data querying to investigate technical issues.
  • Experience in Technical/Application support roles, preferably in Enterprise or SaaS companies.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Excellent communication skills, both verbal and written.
  • A third-level qualification in a technical discipline or relevant industry experience.


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