Cloud Contact Centre Leadership Role

2 weeks ago


Dublin, Dublin City, Ireland beBeeCustomer Full time €78,000 - €99,000
Job Title: Cloud Contact Centre Lead

This is a senior role requiring expertise in designing, implementing and maintaining cloud contact centre solutions. The ideal candidate will have a proven track record of driving superior customer interactions through innovative technology and advanced call routing mechanisms.

  • Design and implement cloud contact centre solutions, including advanced call flows, IVR, ACD, and agent workflows.
  • Collaborate with stakeholders to provide expert consultation and support to business units and IT management throughout project development.
  • Ensure effective design decisions that meet high-quality, timely, and easily implementable standards.

The successful candidate will possess the following key skills:

  • Previous experience in contact centres is highly desirable.
  • Excellent communication skills with the ability to articulate technical concepts clearly to both technical and non-technical audiences.
  • Working knowledge of Agile methodologies is preferred.


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