Urgent Search Contact Centre Agent

3 weeks ago

Dublin, Dublin City, Ireland Europcar Full time

Contact Centre Agent- Dublin Head Office Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Contact Centre Agent in our Head Office to work as part of our dynamic and fast-paced team, reporting into the Contact Centre Manager. As a Contact centre agent you will be working in an environment where the customer is at the centre of everything we do for both GoCar and Europcar brands. You will be responsible for providing a world class customer facing service at every stage of the rental process. Benefits: Competitive Salary Twenty two days annual leave Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Respond promptly to customer inquiries via phone, email, and chat, demonstrating empathy and professionalism while providing timely updates. Provide accurate information and assistance to customers regarding products, services, orders, and account inquiries. Collaborate with team members and other departments to ensure seamless customer service delivery. Stay up-to-date on product knowledge, company policies, and procedures to provide accurate information to customers. Meet or exceed performance targets including response times, resolution rates, and customer satisfaction metrics. Daily use of various in-house and external systems. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Undertaking ad-hoc duties. Your Skills: Customer Service focused candidates with previous experience in a Contact Centre environment Strong Sales skills Strong ability to meet targets Must be fluent in English - 2nd language advantageous but not essential Excellent communication skills - both written and verbal Excellent administrative skills Full working knowledge of MS Office Problem solving and numerical skills Strong ability to multitask in a busy environment Ability to highlight trends and issues 37.5 hour working week Monday to Sunday. Be a team player with the ability to work on your own initiative Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Customer Service Team work Attention to Detail Benefits: Commission pension & healthcare.

  • Contact Centre Agent B2B Gift Card Campaign

    1 week ago

    Dublin, Dublin City, Ireland Fmi - Field Management Full time

    Join to apply for theContact Centre Agent B2B Gift Card Campaignrole atFMI - Field Management2 days ago Be among the first 25 applicantsJoin to apply for theContact Centre Agent B2B Gift Card Campaignrole atFMI - Field ManagementGet AI-powered advice on this job and more exclusive features.OverviewWe are looking for motivated and customer-focused Contact...

  • Contact Centre Agent B2B Gift Card Campaign

    3 weeks ago

    Dublin, Dublin City, Ireland FMI - Field Management Full time

    Join to apply for the Contact Centre Agent B2B Gift Card Campaign role at FMI - Field Management2 days ago Be among the first 25 applicantsJoin to apply for the Contact Centre Agent B2B Gift Card Campaign role at FMI - Field ManagementGet AI-powered advice on this job and more exclusive features.OverviewWe are looking for motivated and customer-focused...

  • Cloud Contact Centre Leadership Role

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time €78,000 - €99,000

    Job Title: Cloud Contact Centre LeadThis is a senior role requiring expertise in designing, implementing and maintaining cloud contact centre solutions. The ideal candidate will have a proven track record of driving superior customer interactions through innovative technology and advanced call routing mechanisms.Design and implement cloud contact centre...

  • Senior Cloud Contact Centre Technical Lead

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeEngineer Full time €90,000 - €120,000

    Cloud Contact Centre EngineerAbout this role:We are seeking a seasoned Cloud Contact Centre Engineer to join our team.In this role, you will be responsible for leading the design, implementation, and ongoing support of Cloud Contact Centre solutions, driving superior customer interactions through innovative technology.Key responsibilities include designing,...

  • Customer Call Centre Agent

    3 weeks ago

    Dublin, Dublin City, Ireland Denis Mahony Ltd. Full time

    Customer Call Centre Agent - Denis Mahony Ltd. KilbarrackJob Title:Customer Call Centre AgentReports to:Aftersales ManagerDate:January 2025Job Purpose:The Denis Mahony Motor Group was founded in 1963 on Glasnevin Hill, Dublin 11.Since then, the group has transformed itself into one of the leading motor retail groups in Ireland.The group has branches in...

  • Site Agent

    12 hours ago

    Dublin, Dublin City, Ireland Design Build Search Full time

    Design Build Search is seeking aSite Agent on behalf of our client, a leading civil contractor based in West Dublin. This role offers the opportunity to oversee the successful delivery of multiple infrastructure projects, ensuring they are executed efficiently, safely, and to a high standard. This is a great opening for a motivated individual to play a key...

  • Call centre agent

    3 weeks ago

    Dublin, Dublin City, Ireland Truly Full time

    Join to apply for the Call centre agent role at Truly4 days ago Be among the first 25 applicantsJoin to apply for the Call centre agent role at TrulyTruly Dental has an excellent opportunity for an experienced Call Centre Agent to join our growing team in our patient centric call Centre in Dublin 2Duties and Responsibilities:Manages multiple inbound...

  • Lead, Unified Communications And Contact Center

    14 hours ago

    Dublin, Dublin City, Ireland Northern Trust Full time

    Lead, Unified Communications and Contact CenterAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and...

  • Contact Centre Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Beacon Hospital Group Full time

    Job Description Job Title: Contact Centre Specialist-Patient Accounts & Insurance.Department: Patient Services Reports to: Contact Centre Team Leader Date: August 2025 Overall Purpose of Job The primary purpose of this role is to serve as a key liaison between hospital departments in the coordination and resolution of inbound billing and insurance queries...

  • Call centre agent

    3 weeks ago

    Dublin, Dublin City, Ireland Truly Full time

    Truly Dental has an excellent opportunity for an experienced Call Centre Agent to join our growing team in our patient centric call Centre in Dublin 2Duties and Responsibilities:Manages multiple inbound telephone calls from patients, makes appointments, and answers general questions and inquiries.Use computer systems to refer to existing patient information...