Contact Centre Agent B2B Gift Card Campaign

3 weeks ago

Dublin, Dublin City, Ireland FMI - Field Management Full time

Join to apply for the Contact Centre Agent B2B Gift Card Campaign role at FMI - Field Management

2 days ago Be among the first 25 applicants

Join to apply for the Contact Centre Agent B2B Gift Card Campaign role at FMI - Field Management

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Overview

We are looking for motivated and customer-focused Contact Centre Agents to support our Business-to-Business Gift Card Campaign. This is a full-time, office-based role where you will engage with business clients to promote and sell tailored gift card solutions. The ideal candidate will have strong communication skills, a keen interest in sales, and a professional attitude.

Your mission

Overview

We are looking for motivated and customer-focused Contact Centre Agents to support our Business-to-Business Gift Card Campaign. This is a full-time, office-based role where you will engage with business clients to promote and sell tailored gift card solutions. The ideal candidate will have strong communication skills, a keen interest in sales, and a professional attitude.

Working Hours

Monday to Friday, 9:00 AM - 5:30 PM

Location : Dundrum Business Park

Key Responsibilities

  • Make outbound calls to business clients to promote and sell gift card products.
  • Build and maintain strong client relationships to drive repeat business and ensure high customer satisfaction.
  • Meet and exceed daily, weekly, and monthly sales targets set by the campaign manager.
  • Clearly communicate product details, pricing, and current promotions.
  • Accurately record all client interactions and sales activities in the CRM system.
  • Collaborate with team members to share insights and enhance campaign performance.
  • Handle client queries and resolve issues promptly and professionally.

Your profile

Requirements
  • Previous experience in a contact centre or sales environment is desirable.
  • Excellent communication and interpersonal skills.
  • Ability to work independently as well as collaboratively within a team.
  • Comfortable using CRM systems and sales tools.
  • Target-oriented with a proactive, positive approach.
  • Professional phone manner and customer service mindset.

INDHP

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesTelephone Call Centers

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