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Customer Experience Lead

2 weeks ago

Dublin, Dublin City, Ireland beBee Careers Full time
Customer Experience Lead

We are seeking a skilled Customer Experience Lead to ensure seamless interactions with our clients.

Your role will involve delivering exceptional customer service, resolving issues efficiently, and driving commercial opportunities. You will also lead by example, support daily operations, and mentor junior team members.

  • Develop and implement processes to enhance the customer experience
  • Provide exceptional customer service and resolve issues promptly
  • Support scheduling, planning, and daily task allocation
  • Mentor and onboard new or junior team members
  • Contribute to sales performance through upselling and cross-selling

We are looking for a natural leader with prior front office or customer service experience. You should be able to handle fast-paced environments, be tech-savvy, organized, and detail-oriented. Additionally, you should embody the spirit of adaptability, hands-on approach, and customer focus.