Service Desk Team Leader

2 days ago

Dublin, Dublin City, Ireland beBeeleadership Full time €55,000 - €75,000
Job Description

The Service Desk Team Leader is responsible for overseeing the daily operations of the Service Desk. This involves providing leadership and support to the administration team, ensuring that tasks are completed accurately and on time.

This role requires strong organisational and people-management skills, excellent communication and interpersonal skills, and a flexible and adaptable approach.

The Service Desk Team Leader will be the primary escalation point for complex queries or issues from administrators, engineers, subcontractors, and clients.

Key Responsibilities:
  • Lead and mentor the Service Desk team
  • Allocate and oversee daily workloads
  • Act as the primary escalation point for complex queries or issues
  • Ensure compliance and accuracy across all Service Desk processes
  • Manage and monitor performance metrics
  • Approve works for invoicing readiness

Required Skills and Qualifications:

  • Proven experience in a Service Desk or Administration role
  • Leadership or supervisory experience desirable
  • A third-level qualification in business, management, or a related field is desirable

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