Expert Client Advocate

2 days ago

Dublin, Dublin City, Ireland beBeeInsurance Full time
Insurance Retention Professional

Our team is seeking a skilled Insurance Retention Professional to join our ranks. In this pivotal role, you will be responsible for fostering strong relationships with existing clients, understanding their evolving needs, and providing tailored insurance solutions that meet their expectations.

A key aspect of this position involves proactive communication with clients to discuss policy renewals, ensuring continued coverage and customer satisfaction. You will also engage with clients to identify opportunities for policy enhancements, leveraging your expertise in personal lines insurance products and services.

As an Insurance Retention Professional, you will be the primary point of contact for all insurance-related inquiries, acting as a trusted advisor to our clients. Your ability to build rapport and trust with clients will be essential in resolving client issues and complaints promptly and effectively.

Key Responsibilities:
  • Proactively contact existing clients to discuss policy renewals and ensure continued coverage and customer satisfaction.
  • Engage with clients to understand their needs, address concerns, and provide tailored insurance solutions.
  • Manage the renewal process for personal lines policies, ensuring timely and accurate processing while identifying opportunities for policy enhancements.
  • Build and maintain strong relationships with clients, acting as a trusted advisor and point of contact for all insurance-related inquiries.
  • Address and resolve client issues and complaints promptly and effectively.
Requirements:
  • Minimum of APA qualification or equivalent experience.
  • Proven experience in customer service, sales, or retention roles, ideally within personal lines insurance.
  • Strong understanding of personal lines insurance products and services.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
  • Strong problem-solving skills with an ability to address client concerns effectively.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
About Us:

We are a leading provider of insurance solutions, dedicated to delivering exceptional service and support to our clients. Our team is passionate about building long-term relationships and providing innovative solutions that meet the evolving needs of our clients.

We offer a comprehensive range of benefits, including a competitive salary, excellent pension scheme, and generous holiday entitlement. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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