Technical Support Specialist

4 days ago


Cork, Cork, Ireland Apple Inc. Full time

We are seeking a highly skilled and experienced Technical Support Specialist to join our team in the AppleCare Enterprise Services (ACES) group. As a member of this team, you will provide advanced technical assistance via telephone, e-mail, and occasional on-site visits to ACES Enterprise customers deploying solutions based on Apple products.

About the Role

This is an exciting opportunity to work with Enterprise customers' technical teams to address post-sales technical customer support issues. You will craft and supervise technical critical issues, retaining customer issue ownership in order to provide timely resolutions. Your expertise will be required to provide solutions to technical problems for system administrators deploying, managing, and integrating Apple products with third-party products and server platforms, or networks.

Key Responsibilities
  • Work with Enterprise customers' technical teams to address post-sales technical customer support issues.
  • Craft and supervise technical critical issues, retaining customer issue ownership in order to provide timely resolutions.
  • Provide solutions to technical problems for system administrators deploying, managing, and integrating Apple products with third-party products and server platforms, or networks.
Requirements
  • Extensive experience in a client-facing technical support role.
  • Knowledge of UNIX command-line, scripting, backup/restore operations & network storage troubleshooting.
  • Experience using client and device management tools such as Mobile Device Management software like JAMF.
  • Knowledge of Active Directory, networking systems, with experience resolving issues in multiple OS (Microsoft, MacOS).


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