Azure Delivery Lead

7 days ago

Dublin, Dublin City, Ireland beBeeDelivery Full time €80,000 - €120,000

Senior Service Delivery Lead

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We are seeking a highly motivated and experienced Senior Service Delivery Lead to join our team. The successful candidate will have excellent people management skills and be able to lead a high-performing team of Azure managed service consultants.

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  • The ideal candidate will be responsible for managing all aspects of our service delivery, including customer satisfaction, employee engagement, and profitability.
  • They will also be responsible for monthly and quarterly forecasting of team costs and project revenues, as well as reviewing actual performance against forecasts and implementing corrective actions.
  • In addition, they will collaborate with leadership and account teams to develop account strategies and contribute to service design and support service implementation.
  • The Senior Service Delivery Lead will also support presales activities, handle customer escalations, and identify and pursue Continual Service Improvement initiatives.
  • Finally, they will achieve targets for customer satisfaction and service improvement, explore opportunities for additional work within existing clients, and work with sales to develop new business opportunities.
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Requirements:

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The successful candidate will have the following qualifications:

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  • Experience in customer service, relationship management, and as a Service Delivery or Senior Delivery Manager.
  • Ability to translate business requirements into technical solutions.
  • Proven success in driving revenue through presales, bids, and tenders.
  • Resource management experience, including performance management and team development.
  • Technical background as a Systems, Cloud, Azure, Azure Reliability Engineer, Administrator, or Consultant.
  • P&L experience, including forecasting gross profit and managing costs and revenues.
  • Willingness to travel within Ireland and the UK.
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Key Skills:

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The ideal candidate will possess the following key skills:

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  • Able to build strong relationships with customers to ensure high satisfaction ratings.
  • Demonstrate strong commercial and business acumen, with a proven track record in maximizing financial performance and efficiency.

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