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Claims Operations Manager
2 weeks ago
About the Company
Irish Life is one of Ireland's largest financial institutions, providing access to healthcare solutions that help customers live healthier lives. We focus on delivering excellent service and quality standards while striving towards perfect customer experiences.
Our Vision
We aim to provide comprehensive benefits packages, including competitive salaries, robust Learning and Development support, excellent Defined Contribution pension schemes, and Wellbeing initiatives. Our goal is to attract talented individuals who share our passion for excellence and customer satisfaction.
About the Job
This role offers an exciting opportunity to join our dynamic Claims Operations team as a Health Claims Service Team Lead. The successful candidate will be part of a driven team, ensuring high-quality standards are maintained at all times, working to achieve service and quality standards, and striving towards the perfect customer experience.
Your Key Responsibilities
- Developing customer-first solutions to enhance our customer experience.
- Coordinating day-to-day team activities, prioritising tasks, and allocating workloads effectively.
- Monitoring service levels, identifying areas for improvement, and implementing corrective actions.
- Verifying accurate claim payments and resolving any discrepancies promptly.
- Conducting regular governance audits to ensure compliance with our Quality Assurance Strategy.
- Collaborating with stakeholders to implement efficient and effective processes.
- Acting as the first point of contact for queries, resolving issues promptly, and escalating complex matters to senior management.
- Providing guidance and support to team members, promoting a culture of excellence and continuous learning.
- Staying up-to-date with industry developments, best practices, and regulatory requirements, applying this knowledge to improve our services.
- Maintaining accurate records, reports, and documentation to ensure transparency and accountability.
