Quality Program Lead

7 days ago


Dublin, Dublin City, Ireland WhatsApp Full time

We are seeking a skilled Quality Operations Manager to join our global team at WhatsApp. This role offers the opportunity to drive Quality performance and contribute to delivering exceptional customer experiences.

The ideal candidate will have a proven track record of successfully leading teams and driving strategic initiatives. They will demonstrate expertise in project/program management best practices and communicate effectively with various stakeholders.

Key Responsibilities:

  • Develop and execute strategies to drive global Quality goals.
  • Provide technical guidance and mentorship to team members.
  • Lead a high-performing team to deliver projects and programs.
  • Collaborate with global teams to implement scalable solutions.

Qualifications:

  • 8+ years of experience in support operations or Quality program management.
  • Proven track record of successfully creating and managing a highly successful team.
  • Strategic thinker with analytical capabilities.


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