Quality Operations Program Manager

2 weeks ago

Dublin, Dublin City, Ireland WhatsApp Full time

Responsibilities

Conduct current-state assessment of business processes and drive metric improvements, standardization of processes across programs. Report and resolve top quality issues impacting the organization.

Manage large-scale, complex projects and programs that impact operations & Quality organizations. Launch/maintain quality programs for new products and new support sites (vendor locations). Develop and deliver measurement and reporting to quantify the impact of all launches, and monitor and analyze operational metrics collaboratively with other teams.

Facilitate, develop, document and measure end to end processes utilizing process improvement methodologies, tools, and techniques (i.e Lean, Six Sigma, DMAIC, Kaizen)

Cultivate relationships, ruthlessly prioritize and maintain continuous alignment with your stakeholders and drive accountability, produce high quality deliverables (for yourself and your project stakeholders)

Design, build, and improve internal / external processes and systems that contribute to operational excellence and scalability. Be able to influence quality cross-functional teams on operational strategies & best practices.

Be a champion of change management. Communicate clearly the progress of initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly.

Minimum Qualification

5+ years of proven Project Management experience - working with tools (Lean, Six Sigma), identifying and leading programs to improve business performance and global programs. Project experience in a data driven decision making environment is essential.

Experience with operating simultaneously as an effective tactical as well as strategic thinker

4+ years experience with GSuite, Charts, Statistical functions and related tools, to drive data-driven analysis and lead business improvements.

Experience with building relationships with global cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals

Experience leading data-driven projects, communicating the results of analysis and insights to technical and non technical audiences.

Experience working within a fast-paced environment with a goal-oriented approach

Preferred Qualification

5+ years of experience initiating and driving projects to completion with minimal guidance.

Experience with complex process design, implementation and improvement

Experience working in a technology company or Consulting firm

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