Senior Content Strategist

1 day ago


Limerick, Limerick, Ireland beBeeChapter Full time €60,000 - €80,000
Content and Knowledge Chapter Lead

The Experience Chapter is a collaborative community of designers, researchers, content writers, and experience strategists who work together across multiple squads while being unified by shared craft, practices, and standards within a single chapter area.

The area has been divided into two distinct chapter types: one focused on enablement and the other on delivery.

There are three chapter instances across these two chapter types.

This role will lead the Content and Knowledge Chapter instance which forms part of the Experience Delivery aspect of the chapter area.

The Chapter instance focuses on ensuring high-quality outcomes through effective design execution and consistent customer and employee-facing content.

Broad Description of Content and Knowledge Chapter

This chapter instance crafts user-centred content that empowers people to understand and use our products and services with confidence.

This Chapter focuses on delivering the right information, in the right format, at the right moment—supporting users seamlessly throughout their journey.

The scope includes all content across customer-facing and employee applications, multiple channels, and agent knowledge bases.

It also ensures a consistent application of brand tone of voice across all support and sales content.

Responsibilities:

  • Lead the Content and Knowledge Chapter instance.
  • Ensure high-quality outcomes through effective design execution.
  • Maintain consistent customer and employee-facing content.
  • Craft user-centred content empowering people to use our products and services with confidence.

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