Desktop Operations Engineer

6 days ago


Dublin, Dublin City, Ireland E-Solutions Full time
About the Role

E-Solutions is an innovative company that values excellence in all aspects of our operations. As a Desktop Support Technician, you will play a crucial part in ensuring our clients receive the highest level of service.

The successful candidate will possess excellent problem-solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario.

We are seeking someone with exceptional communication and customer service skills, as well as dedication to delivering outstanding service.

This role requires experience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Remote Desktop tools (Bomgar).

The ideal candidate will be able to perform root cause analysis and determine the most appropriate course of action based on results.

Key Responsibilities
  • Provide technical support to clients
  • Solve complex problems using sound judgment
  • Exercise exceptional communication and customer service skills


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