Relocation Project Manager

6 days ago

Dublin, Dublin City, Ireland beBeeCoordination Full time €35,000 - €50,000

This is an exciting opportunity to work as a Household Goods Move Coordinator. The role involves managing the end-to-end relocation process for clients, ensuring a seamless and stress-free moving experience.

Key Responsibilities
  • Coordinating all aspects of household goods moves from origin to destination requires strong organisational skills.
  • Managing customer communications, providing updates and support ensures excellent customer service.
  • Booking freight, transport, and third-party services involves liaising with suppliers and agents.
  • Preparing and reviewing move documentation and customs paperwork is crucial for compliance with international shipping regulations.
  • Liaising with suppliers, agents, and internal teams to ensure timelines are met is essential for effective teamwork.
  • Handling any issues or delays with professionalism and proactive solutions is critical for maintaining high standards.
  • Ensuring compliance with international shipping and relocation regulations requires attention to detail.
  • Tracking shipments and providing real-time updates to clients enhances transparency and trust.
  • Maintaining accurate move records in the CRM system ensures efficient data management.
  • Collaborating with sales and operations teams to ensure service quality is vital for delivering exceptional results.
  • Managing claims and customer feedback processes is important for continuous improvement.
  • Supporting pre-move surveys and post-move follow-ups contributes to exceptional client satisfaction.
Requirements
  • Prior experience in HHG relocations is highly desirable.
  • Strong communication and customer service skills are essential for success.
  • Ability to manage multiple moves simultaneously and meet tight deadlines is critical for meeting client expectations.
  • Familiarity with international and domestic move processes enhances efficiency and productivity.
  • Attention to detail with excellent organisational abilities is necessary for accuracy and precision.
  • Comfortable using CRM and logistics platforms is beneficial for streamlined operations.

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