Senior Beer Quality Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeBeerDispenseQualityManager Full time

Job Description:

The role of a Beer Dispense Quality Manager is a critical position within our organization. As the 'Guardian of Quality', you will be responsible for driving improvement in beer dispense quality standards across the region.

You will work closely with the Diageo Regional Quality Manager to identify and rectify beer quality issues that Diageo customers are facing. This will involve using the results of surveys completed by the CPM Dispense Team to identify and resolve serious beer dispense issues.

In addition, you will be the senior point of escalation for resolution of beer dispense issues and will advise Diageo On-Trade customers on how to improve their current beer dispense systems and financial support available through the Diageo cold room grant process.

Main Responsibilities:

  • Drive improvement in beer dispense quality standards across the region
  • Work closely with the Diageo Regional Quality Manager to identify and rectify beer quality issues
  • Use survey results to identify and resolve serious beer dispense issues
  • Audit and sign off on improvements to beer dispense cooling systems
  • Support the Service Manager with surveying, planning and allocating resources
  • Auditing service work to ensure it has been completed to the highest standard
  • Provide support for the Service Manager during periods of leave/absence
  • Assist with installation and withdrawal of Diageo beer dispense equipment as required

Key Skills and Qualifications:

To succeed in this role, you will require a minimum of 3-5 years' experience in the Service side of the business. You must have a strong understanding of the installation and withdrawal of beer dispense equipment, excellent knowledge of refrigeration specifically related to beer dispense, and experience in surveying service work to a high standard.

You will also need to possess excellent interpersonal and communication skills, the ability to build and maintain excellent client and customer relationships, and a clear ability to handle client and customers in a professional manner.

Benefits:

This role offers a unique opportunity to develop your career in a dynamic and fast-paced environment. You will be working with a team of experienced professionals who are passionate about delivering exceptional results.

Other Requirements:

We are looking for a driven and enthusiastic individual who is able to manage multiple priorities and meet deadlines. You will be required to work independently and as part of a team, using your own initiative and judgment to resolve complex issues.

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