Technical Health and Adoption Specialist

4 days ago

Dublin, Dublin City, Ireland beBeeSuccess Full time €90,000 - €120,000
Customer Success Manager Role

The position of Customer Success Manager is a key role within our organization, responsible for driving customer success and growth across the EMEA region. Reporting to the Regional Success Centre in Dublin, Ireland, you will be part of a dynamic team that serves as the trusted point of contact for customers.

As a Customer Success Manager, your primary focus will be on coaching and developing a team of professionals who serve as the single point of contact for customers. Your responsibilities will include:

  • Leading the onboarding process for new customers and improving technical health and adoption for a portfolio of customers.
  • Hiring, coaching, and mentoring team members to help them grow their skills and careers.
  • Executing the Success Centre strategy, delivering value to all customers on their journey.
  • Driving new initiatives in the Success Centres as part of the overall Customer Excellence Group strategy.
  • Understand how digital technologies are critical to the scaling, impact, and cost-effectiveness of the business.
  • Managing and overseeing the operational aspects of the team to deliver high-quality engagements efficiently with maximum reach and productivity.
  • Developing executive relationships across the organization to drive alignment and ensure a consistent customer experience.
  • Experience in leveraging or critically thinking about how to integrate digital technologies into work processes, decision-making, or problem-solving.
  • Demonstrated success leading and growing a team of individual contributors.
  • Excellent verbal and written communication skills, including the ability to chair meetings and host webinars.

This role requires strong emotional intelligence, organizational skills, and the ability to prioritize and manage competing tasks. If you have a passion for SaaS, an understanding of enterprise solution selling and customer engagement in a technical environment, and a proven track record of success in a leadership role, we encourage you to apply.

Our organization values diversity and inclusion, and we strive to create an accessible and inclusive experience for all candidates. We welcome applications from individuals with disabilities and provide reasonable accommodations to support candidates with access needs.

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