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IT System Adoption Specialist
3 weeks ago
The Change Management Specialist is responsible for leading the implementation and adoption of new IT software systems across an organisation or project. This role ensures that changes driven by IT initiatives are seamlessly embedded into business operations with minimal disruption and optimal end-user engagement.
Key Responsibilities- Develop and execute change management strategies and plans to support successful project delivery and user adoption.
- Identify potential change risks and proactively develop mitigation strategies to minimise resistance and disruption.
- Collaborate with project managers, IT teams, and business leads to understand system changes and their impact on business processes and users.
- Design and deliver communication plans that clearly articulate change messages across different stakeholder groups.
- Develop, deliver, and manage tailored training programs to ensure staff can confidently use new systems.
- Monitor and evaluate change effectiveness, gather feedback, and implement improvements where necessary.
- Champion a culture of continuous improvement and ensure lessons learned are applied to future change and training initiatives.
- Act as a trusted advisor to senior stakeholders, providing updates, insights, and guidance on change readiness and user engagement.
Required Skills and Qualifications
- Proven experience in change management within IT implementation or digital transformation projects.
- Strong background in designing and delivering end-user training programs for new systems/software.
- Excellent stakeholder management skills with the ability to influence and engage at all levels of the organisation.
- Experience in risk identification and mitigation planning related to change adoption.
- Strong communication skills - both written and verbal - with a flair for producing clear, user-friendly training and communication materials.
- Comfortable working in complex, matrixed environments and managing multiple initiatives simultaneously.
- Knowledge of change management methodologies is a plus.
- Proficient in Microsoft Office Suite; experience with e-learning tools, collaboration platforms, and project management software is desirable.
Qualifications
- Degree in Business, Communications, IT, HR, or related field.
- Certification in Change Management preferred.
- Training or facilitation qualifications desirable.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Human Resources
- Industries: Staffing and Recruiting
A key part of this role involves developing and executing change management strategies and plans to support successful project delivery and user adoption.
