Financial Services Operations Manager
6 days ago
Job Description:
The Delta Capita Group is seeking a highly experienced Financial Services Operations Manager to join our Client Lifecycle Management (CLM) team and lead the Know Your Client (KYC) project for a leading financial institution. As a key member of our team, you will oversee the end-to-end processing of KYC files, ensuring compliance with regulatory requirements while maintaining efficiency and quality within a fast-paced project environment.
This is an exciting opportunity to lead and mentor a team of KYC Analysts, driving best practices and ensuring a seamless screening process. The ideal candidate will have a strong background in AML/KYC, a proactive approach to problem-solving, and the ability to manage key stakeholder relationships.
- Lead and mentor a team of KYC Analysts, providing guidance on complex files, entity structures, and regulatory requirements.
- Oversee screening and KYC reviews across multiple jurisdictions and entity types.
- Ensure compliance with AML policies and procedures, identifying gaps and sourcing required documentation.
- Act as the go-to expert for complex KYC cases, providing support and resolving escalations.
- Maintain clear and consistent communication with internal stakeholders, including Front Office teams.
- Conduct sanctions, PEP, and adverse media screening using third-party tools.
- Identify and implement process improvements to enhance productivity and KYC completion.
- Monitor team performance, ensuring deadlines and quality standards are met.
Requirements:
- Extensive experience in KYC/CDD with a strong understanding of AML regulations and compliance frameworks.
- Previous experience leading a team within a fast-paced, high-volume KYC environment.
- Strong problem-solving skills and the ability to manage escalations effectively.
- Excellent stakeholder management and communication skills.
- A proactive, hands-on approach with the ability to drive operational efficiency.
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