Customer Service Professional

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerService Full time €35,000 - €40,000

Looking for a rewarding career in customer service? This role offers an excellent opportunity to develop your skills and progress in a dynamic team. Here's what you need to know:

About the Role

We are seeking a Customer Service Technician to join our team. As a key member of our support staff, you will be responsible for delivering exceptional customer service and ensuring that our customers receive prompt and efficient support.

Your main focus will be on resolving customer queries and providing helpful advice and guidance. You will work closely with our sales team to drive customer satisfaction and meet sales targets. Your strong communication skills and ability to work under pressure will be essential in this role.

This is a permanent position that offers a range of benefits, including the opportunity to develop your skills and progress in your career. If you have a passion for customer service and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities
  • Customer Support: Provide timely and effective support to our customers, responding to their queries and resolving issues in a professional and courteous manner.
  • Issue Resolution: Work closely with our sales team to resolve customer complaints and provide solutions to their problems.
  • Time Management: Manage your time effectively to meet deadlines and ensure that all tasks are completed to a high standard.
Requirements

To succeed in this role, you will need to have:

  • Previous experience: A proven track record of success in a customer-facing role, preferably in the pharmaceutical sector.
  • Excellent communication skills: Strong verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Flexibility: The ability to work flexible hours, including evenings and weekends, to meet customer needs.
What We Offer

In return for your hard work and dedication, we offer a competitive salary and a range of benefits, including:

  • Ongoing training and development: Opportunities to develop your skills and progress in your career.
  • Flexible working hours: The flexibility to work from home or adjust your working hours to suit your needs.
  • A supportive team: A friendly and supportive team environment that encourages collaboration and teamwork.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications. We look forward to hearing from you

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