Financial Services Team Lead
5 days ago
About the Role
The Operations and Lending Supervisor plays a vital role in ensuring the smooth operation of the credit union's frontline services. The successful candidate will be responsible for supervising and supporting frontline staff, improving the effectiveness of services, and ensuring compliance with financial regulations.
Key Responsibilities
- Supervise and support frontline staff, including loans officers and cashiers.
- Exercise individual and joint personal loan approval discretions in line with credit union policy and procedures.
- Continuously work to improve the effectiveness of frontline/in-branch, phone, and web services to members and the team.
- Respond to member enquiries and concerns in a timely manner.
- Provide cover as a teller/cashier, as required.
Team Management
- Support the team delivering frontline operations and lending services.
- Ensure adequate training and support are made available to frontline staff in operations and lending.
- Prepare staff rosters, including coordination of breaks and planned leave.
- Suggest improvements to operations where opportunities for improvement are identified.
Management Team
- Collaborate and contribute effectively as a member of the management team to day-to-day management and ongoing development of the credit union.
- Be aware of all relevant credit union regulations and legislation, and ensure compliance.
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