Service Delivery Manager

1 day ago


Dublin, Dublin City, Ireland beBeeApplication Full time €80,000 - €120,000
Job Overview:

The position of Application Support Lead requires a strong leader who can manage the day-to-day operations, develop and lead a team of skilled application support specialists, and ensure that IT application management governance processes are executed as expected.

Responsibilities:
  • Manage the applications support team, fostering collaboration between operations teams, engineering teams, and product owners to address end-user application support issues.
  • Build and lead a high-performing team of application support specialists to execute daily operations effectively.
  • Oversee the delivery of IT application management governance processes, ensuring seamless execution by internal and external teams.
  • Develop strategies to identify and resolve root causes of application outages and incidents in accordance with agreed-upon change control and release management processes.
Requirements:
  • Bachelor's degree in a relevant field.
  • Proven track record of building, leading, and developing a team of application support specialists.
  • Fundamental understanding of IT Service Management principles.
  • Experience managing Jira Service Desk or Zendesk.
  • Strong knowledge of cloud deployment models and validation of post-deployment service operations.
  • Excellent understanding of end-user experience monitoring tools and measurement of time to serve operations.
  • Exposure to containerization technology such as Docker and Kubernetes.
  • Exposure to data analytics technology, including SQL, Spark, and Hadoop.
  • Strong awareness of digital security principles.


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