Dynamic Pharmaceutical Service Coordination Specialist

7 days ago

Cork, Cork, Ireland beBeeServiceCoordinator Full time €36,000 - €48,000
Pharmaceutical Service Coordinator Role

This is a challenging role for an experienced service coordinator who can effectively plan, schedule, and host engineers for onsite maintenance activities in a dynamic pharmaceutical environment.

  • Main Objectives:
  • Organize and manage scheduled services to ensure successful completion of services, respond to breakdown repair requests, and minimize rescheduling.
  • Work closely with customers and internal & third-party vendors to deliver services within satisfactory timelines.

Key Responsibilities:

  1. Service coordination: Organize service visits in accordance with site schedules, manage associated standards/parts, and IT requests necessary for the successful completion of the service.
  2. Vendor hosting: Support as the dedicated point of contact for onsite services, manage permits, and support service engineers during service visits.
  3. Customer Point of Contact: First point of contact for customer queries related to scheduling or operational matters.
  4. Daily administrative duties such as managing quotations, purchase orders, and reconciling costs.
  5. Track out-of-scope costs and report regularly to account managers.
  6. Attend operational calls, customer meetings, and manage high volumes of emails.
  7. Manage customer assets, ensuring accurate inventory records.
  8. Monitor performance metrics to ensure maintenance and repair requests are completed within agreed timeframes with minimal disruption to onsite activities.
  9. Utilize scheduling applications such as SAP CRM System and SmartSheet.
  10. Able to work collaboratively as part of a team and demonstrate a passion for delivering excellent customer satisfaction.
  11. Schedule vendor inductions and ensure compliance with customer vendor management requirements.
  12. Minimize instrument downtime by efficiently managing repair requests.
  13. Proactively monitor schedule adherence to planned preventative maintenance.
  14. Manage shipments and track off-site instruments.
  15. Maintain data accuracy, managing inventory, service metrics, schedule, and costings to a high standard.
  16. Closure of associated work orders.

This role requires a third-level qualification. A science qualification is advantageous. Problem-solving, multi-tasking, planning, organizational, and time management skills are essential. Excellent communication skills and fluency in English (verbal & written) are also required.

Benefits:

This role offers opportunities for professional growth and development in a fast-paced pharmaceutical environment.

Requirements:

  • A third-level qualification.
  • Science qualification advantageous.
  • Excellent problem-solving and multi-tasking skills.
  • Strong planning, organizational, and time management skills.
  • Excellent communication and interpersonal skills.

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