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Technical Support Specialist

3 weeks ago

Limerick, Limerick, Ireland beBeeSupport Full time

Job Title: Technical Support Specialist

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  • This role requires an individual who is customer-oriented and highly motivated to provide technical support for our software applications. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the ability to work under pressure.
  • The successful applicant will be responsible for handling technical issues and providing solutions to customers in a timely manner. This includes logging support tickets, conducting regular follow-ups, and documenting relevant information.
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Responsibilities:

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  1. Logging and managing support tickets until resolution.
  2. Providing technical support to customers via phone, email, or other communication channels.
  3. Conducting regular follow-ups with customers to ensure that their issues are resolved.
  4. Documenting all support interactions and maintaining accurate records.
  5. Analyzing software issues and identifying known problems and solutions.
  6. Developing and implementing process improvements to enhance overall customer experience.
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Requirements:

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  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum of 2 years' experience in technical support or related role.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Able to work effectively in a team environment.
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What We Offer:

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  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • The opportunity to work on challenging projects and make a real impact.