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Azure Technical Consultant
3 weeks ago
We are seeking an experienced IT professional to fill the role of Azure Technical Consultant at Codec Azure. This is an exciting opportunity to work with our team to deliver high-quality IT support services to our clients.
In this role, you will be responsible for providing technical expertise to our clients, ensuring that their IT systems and operations run smoothly. You will work closely with our clients to understand their needs and provide tailored solutions to meet their requirements.
Key Responsibilities:
- Providing technical support to clients' staff onsite in a professional and friendly manner.
- Responding to and accurately logging, analyzing, prioritizing, and solving (or escalating if required) I.T. incidents.
- Providing PC troubleshooting for clients' employees onsite using both remote-control tools and desk-side support.
- Escalating end-user requests when required.
- Desktop/Laptop support & maintenance (reimaging of computers).
- Providing software support for all applications used within the business.
- Active Directory and Office 365 tasks.
- General user support for office applications, MS Office 2010/2013, Windows 7/10.
- iPhone / iPad and Corporate Mobile device/Smart Phone Support.
- Support and management of Multi-function devices.
- Actively seeking opportunities to improve our clients' IT systems and IT operations.
- Maintaining strong client relationships and delivering excellent customer service.
Requirements:
To succeed in this role, you will need to possess the following skills and qualifications:
- 2+ years working in a similar IT-based Service Desk role.
- Experience working in a high-pressurized environment and ability to multitask.
- Excellent understanding of a Service Desk atmosphere.
- Candidate must be customer-focused with excellent customer service skills.
- Ability to work within a team.
- Strong system, software, and hardware diagnostics, fault finding, and problem-solving ability.
- Experience of server implementations, device imaging, and deployment, firewall and WAN technologies. Knowledge of Microsoft Exchange Server and other Messaging Environments. Experience of Microsoft Office 365 Services, Cloud Email, Office software licensing.
