Senior Financial Operations Specialist

2 days ago

Limerick, Limerick, Ireland beBeeAnalyst Full time
Job Opportunity:

As a Senior Analyst, you will oversee the quality assurance of external and internal cash payments. You will be responsible for working with partners and team leaders to ensure all client service standards and regulatory requirements are met.

Key Responsibilities:

  • Input, approval & QA checks on Redemption, Subscription, Dividend, Commission and Rebate payments against strict currency deadlines
  • Ensure queries are answered in line with department procedures
  • Work queue management and completion within relevant deadlines
  • Attend and participate in team huddles and team meetings
  • Support team in monitoring mailboxes to ensure all queries are completed within the service level agreement
  • Support the improvement of quality through procedural reviews and enhancements.
  • Fulfil additional, relevant, tasks appropriate to the role and business requirements
  • Participate in client visit meetings as required
  • Maintain a close working relationship with other areas of TA and external stakeholders
  • Required to play an active role if/when the department undergoes an audit
  • Ensure adherence to all policies, procedures, and controls
  • Adherence to Client SLDs
  • Support and participate in any project related work as required
  • Assist with the onboarding of new partners and act as a buddy/mentor to ensure they integrate into the role with ease.

Accountabilities:

  • Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role.
  • Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled.
  • Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.

Relationships:

  • Internal Key Stakeholders: Relationship Managers, Client Service Managers, Management Team, Internal Clients including but not limited to other teams within Transfer Agency
  • External Key stakeholders: Regulators, External Clients, External Advisors, External Auditors / Trustees and Compliance, Shareholders

Qualifications/Skills/Experience:

  • Previous financial services experience is desirable
  • Customer Service experience would be an advantage
  • Ability to review and resolve complex issues working under pressure meeting challenging deadlines
  • Ability to work to deadlines
  • Strong planning and organisation skills
  • Ability to work on own initiative
  • Effective verbal reasoning and numeric skills
  • Strong Microsoft Office skills
  • Knowledge and understanding of working within a regulatory Environment
  • Good Team Player

CORE COMPETENCIES:

  • Interpersonal (relationship building, respectful, problem solving and understanding)
  • Communication (listening skills, oral communication skills, information sharing and written communication skills)
  • Self-management (adaptability, integrity, learning and trust builder)
  • Motivation (closure and result seeking)
  • Thinking (decision making, idea generation, inclusion and problem solving)
  • Organisational Knowledge (current knowledge, knowledge and understanding)
  • Client Service and Quality (quality, relationship building and client satisfaction)
  • Administration (coordination, execution, planning and time management)

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