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Company Overview
The 4*Bridge House Hotel Tullamore is a renowned landmark hotel in Ireland, located in the thriving town of Tullamore at the heart of Ireland's Ancient East.
Job Description
We are seeking a highly skilled Front Office Manager to join our existing team. The successful candidate will be responsible for ensuring exceptional customer service and efficient front office operations.
- To effectively communicate all hotel services and amenities to guests, demonstrating a thorough knowledge of the local area.
- To facilitate smooth check-in and check-out processes, ensuring seamless guest experiences.
- To develop and implement a relevant standard operating procedure for the department, training staff to ensure compliance and adherence to procedures.
- To manage employee rosters efficiently, adapting to business needs and making adjustments as required.
- To maintain strict adherence to policies regarding payment methods and invoicing.
- To handle reservations, amendments, cancellations, brochure requests, confirmation letters, room allocations, and general enquiries with professionalism and accuracy.
- To facilitate open communication within the department and throughout the hotel, fostering a positive working environment.
- To address customer concerns and complaints in a professional and tactful manner, escalating issues to senior management when necessary.
- To report incidents, fire losses, or damages, taking prompt action where possible.
Required Skills and Qualifications
A high level of expertise in front office operations, coupled with excellent communication and interpersonal skills, is essential for this role. A strong understanding of hospitality principles and practices is also required.
Benefits
This role offers a range of benefits, including opportunities for career growth and development, a dynamic work environment, and a competitive salary package.