Technology Implementation Specialist

2 days ago

The Municipal District of Carlow, Ireland Unum Insurance Full time
About the Role

This is a unique opportunity to join our Unum Technology Centre in Carlow as a Technology Implementation Specialist. As a key member of our team, you will play a critical role in implementing and maintaining electronic data interchange technology enabled services between Unum's systems and other vendors.

You will work closely with customers and business partners to drive the set up of their technology that meets specific needs, including billing, claims, and enrollment. You will also be responsible for identifying potential issues, concerns, and problems through problem solving, seeking root cause, and identifying solutions that provide an improved client experience.

Your expertise will be crucial in overseeing the creation/interpretation of connection and system integration requirements, the testing and implementation of new data interchanges, and the ongoing daily operational support. You will collaborate with business partners to provide subject matter expertise on Unum's data models, associated systems, and technology, in support of sales, implementation, administration, benefits and other key internal business processes.

You will facilitate calls regarding file requirements, mapping documents, and timelines with the client, partners, IT resources and the implementation team to determine technical infrastructure requirements to support accurate contract administration. Additionally, you will ensure the set up of technology solutions to support ongoing administration and eligibility, including troubleshooting data options, education of the services, submitting appropriate file set up requests, working with internal and external partners to accomplish testing needs and communication to all stakeholders during the process until files are successfully in production.

As a subject matter expert, you will consult on maintenance and troubleshooting of the file feed, including data mapping and format, as needed. You will also assist in process improvements, system enhancements, and general problem solving to improve the customer experience and team effectiveness.

You will build strong partnerships with internal business, field, and IT teams, develop project plans and delivery timelines related to the technology enablement process, and manage the timeline to ensure integration is delivered with a high level of quality and in line with 'go live' date expectations. Finally, you will be responsible for ongoing management of existing data feeds in support of enhancements and updates, as well as supporting acquisition of new business by responding to RFP and other pre-sale requests regarding feed implementations.

Key Responsibilities
  • Drive the set up of customer technology that meets specific needs, including billing, claims, and enrollment.
  • Identify potential issues, concerns, and problems through problem solving, seeking root cause, and identifying solutions that provide an improved client experience.
  • Oversee the creation/interpretation of connection and system integration requirements, the testing and implementation of new data interchanges, and the ongoing daily operational support.
  • Collaborate with business partners to provide subject matter expertise on Unum's data models, associated systems, and technology, in support of sales, implementation, administration, benefits and other key internal business processes.
  • Ensure the set up of technology solutions to support ongoing administration and eligibility, including troubleshooting data options, education of the services, submitting appropriate file set up requests, working with internal and external partners to accomplish testing needs and communication to all stakeholders during the process until files are successfully in production.

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