Support Community Excellence

5 days ago


Dublin, Dublin City, Ireland beBeeCommunityOperationsAnalyst Full time €29,718 - €37,455

Job Description:

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We are seeking a skilled professional to fill the role of Community Operations Analyst.

The successful candidate will be responsible for assisting our clients and resolving inquiries in a timely, empathetic, and accurate manner. This includes staying up-to-date on client products and community standards, making well-balanced decisions, and advocating for the community.

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Key Responsibilities:

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  • "
  • Investigate and resolve issues reported on client platforms"
  • Respond to user inquiries with high quality, speed, empathy, and accuracy"
  • Use market-specific knowledge to spot scalable solutions for improving community support"
  • Gather, analyze, and utilize relevant data to develop ways to improve the user experience"
  • Enforce clients Terms of Use by monitoring reports of abuse on the site"
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Requirements:

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  • "
  • Strong personal resilience in a pressured environment"
  • High adaptability and positive approach to challenges"
  • Ability to make decisions and solve problems"
  • Effective Time management & Prioritization skills"
  • Ability to work as part of a team and consistently hit KPIs on time"
"

Benefits:

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Working Hours:

"Day - 9am to 5:30pm and Evening - 6pm to 2am. Non rotational shift.",

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