Multilingual Support Team Member

4 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

We're seeking a highly skilled and motivated Multilingual Support Team Member to join our team at Covalen. As a key member of our community operations team, you will play a critical role in delivering exceptional customer experiences.

Job Description

As a Multilingual Support Team Member, you will be responsible for providing timely and accurate assistance to our clients' community members. You will be expected to maintain a deep understanding of client products and community standards, using this knowledge to resolve complex issues and provide expert guidance.

You will work closely with cross-functional teams to identify opportunities for process improvements and implement changes that enhance the overall user experience. Your strong analytical skills and attention to detail will enable you to identify trends and patterns, escalate issues outside company policy to the global team, and suggest innovative solutions to address these issues.

Responsibilities:

  • Investigate and resolve issues reported on the client platform, including requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high-quality, speed, empathy, and accuracy
  • Use market-specific knowledge, signals, and insights to identify scalable solutions to improve support for our community of users
  • Gather, analyze, and utilize relevant data to develop ways to enhance the overall user experience on the site
  • Enforce client Terms of Use by monitoring reports of abuse on the site

Requirements:

  • Proficient in French African and English
  • Cultural understanding of the market
  • Experience in working in an office environment is preferable
  • Extremely reliable, consistent, and hard-working
  • Passion for ensuring a positive, safe user experience
  • Flexible in working in a fast-paced environment with different projects to work on
  • Ability to learn new information in a short period of time
  • Eligible to work in Ireland full-time


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    We are looking for a Multilingual Support Analyst to join our team at Cpl Healthcare. As a key member of our customer support team, you will provide timely and effective support to our customers in multiple languages.About the RoleProvide multilingual support to customers via ticketing systemIdentify and escalate technical issues to relevant teamsDevelop...


  • Dublin, Dublin City, Ireland Cognizant Full time

    Cognizant is a global leader in the digital transformation space, and we're seeking a talented Multilingual Team Member - Data Moderation to join our Dublin-based Content Review Centre.In this role, you'll play a vital part in ensuring the accuracy and quality of client data by reviewing and assessing data against client policies. Your strong communication...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    About the Opportunity:Cpl Healthcare is seeking a highly skilled Multilingual Support Expert to join our team. As a Multilingual Support Expert, you will be responsible for providing exceptional customer support to our clients.You will work closely with our global team to resolve customer inquiries and provide timely solutions.The ideal candidate will have a...


  • Dublin, Dublin City, Ireland Lingo Recruitment Full time

    Linguistic and cultural nuances play a vital role in delivering seamless customer support. As a multilingual customer support specialist at Lingo Recruitment, you will be part of a team that values diversity and inclusivity.Key Responsibilities:Spearhead efforts to enhance customer satisfaction through timely responses and effective issue resolution.Maintain...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Cpl Healthcare is seeking a Multilingual Social Media Expert to join our Integrity Operations team in Dublin. As a key member of our team, you will support our social media client's community of users by investigating and resolving reported issues.Job Description:As a Multilingual Social Media Expert, you will be responsible for investigating and resolving...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    We are seeking a highly skilled Multilingual Project Coordinator to join our team. As a key member of our team, you will play a vital role in coordinating and executing various projects across different regions.Your primary responsibility will be to review and process incoming privacy requests through online tools. Additionally, you will address complex...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    TN Ireland is seeking a Multilingual Content Reviewer to join their Dublin team. As a key member of the team, you will be responsible for reviewing and analysing online content.Your duties will include:Reviewing and processing incoming privacy requestsAddressing complex privacy cases and regulatory inquiriesCollaborating with team members to improve internal...


  • Dublin, Dublin City, Ireland Getty Images Full time

    About the Role:The Multilingual Inbound Specialist is responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team.You will receive and process inbound sales queries from clients via the phone, email and online chat, selling to customers and engaging...


  • Dublin, Dublin City, Ireland TTEC Full time

    Welcome to TTEC, where we make customers happy. As a Multilingual Customer Support Specialist, you'll be part of our team that delivers exceptional customer experiences. You'll interact with clients through various communication channels, responding to their inquiries and resolving issues in a timely and professional manner.Key responsibilities include...


  • Dublin, Dublin City, Ireland French Selection UK Full time

    **Job Overview:**We are seeking a highly skilled Multilingual Project Coordinator to join our team at French Selection UK. As a key member of our team, you will provide essential support to our Project Managers in scheduling and resource utilization.The ideal candidate will be fluent in French and Dutch, both written and spoken, with a proven track record in...


  • Dublin, Dublin City, Ireland French Selection UK Full time

    Job DescriptionWe are seeking a highly skilled Multilingual Project Coordinator to join our team at French Selection UK. As a key member of our operations team, you will be responsible for providing administrative support to our project managers, ensuring the smooth delivery of projects.Main Responsibilities:To provide support to project managers with...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Job OverviewWe are seeking a highly skilled Multilingual Content Specialist to join our team.This is an exciting opportunity to work with diverse languages and cultures, contributing to the success of our organization.About the RoleThe Multilingual Content Specialist will be responsible for investigating and resolving reported issues related to content,...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Job DescriptionWe are seeking a skilled and experienced Multilingual Recruiter - German Speaker to join our team in Dublin. As a key member of our recruitment team, you will be responsible for leading the full recruitment cycle, from job postings to hiring, focusing on the German-speaking markets.This is an excellent opportunity for a motivated and...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    We are seeking a highly skilled and adaptable individual to join our Integrity Operations team in Dublin. As a Multilingual Content Reviewer, you will play a vital role in ensuring the safety and integrity of social media communities worldwide.The ideal candidate will possess strong personal resilience, excellent interpersonal skills, and the ability to make...


  • Dublin, Dublin City, Ireland Cognizant Full time

    Job Description:We are looking for a highly skilled Multilingual Language Evaluation Specialist to join our team of Language Experts. As a key member of our group, you will be responsible for evaluating the quality of responses for your locale and collaborating with cross-locale teams to transform task-specific challenges into valuable insights and process...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    TN Ireland is looking for a Multilingual Content Reviewer to join our team. As a content reviewer, you will be responsible for reviewing and refining digital content in multiple languages, including Danish. Your attention to detail and expertise in language will be essential in delivering high-quality output.About the TeamWork closely with the product team...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Cpl Healthcare seeks a highly motivated Multilingual Community Analyst to analyze user behavior and preferences to improve the overall user experience. As an analyst, you will evaluate user feedback and provide recommendations for improvement.Duties:Analyze user feedback and behavior.Provide recommendations for improvement.Collaborate with the global team to...


  • Dublin, Dublin City, Ireland CPL Full time

    About the Role:We are looking for a talented Multilingual Community Specialist to join our team at CPL. In this role, you will be responsible for investigating and resolving reported issues, enforcing client Terms of Use, and staying up-to-date on client products and community standards.Main Responsibilities:Gather, analyse, and utilise data to improve user...


  • Dublin, Dublin City, Ireland Procore Technologies Full time

    About the RoleWe're seeking an exceptional Customer Support Team Lead to join our Solution on Demand organization at Procore Technologies. In this role, you'll be instrumental in promoting a high-performance and customer-focused culture within our team.As a key member of our global Support Management team, you will collaborate with other leaders to ensure...


  • Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full time

    About the JobAbrivia Recruitment Specialists is seeking a highly skilled French Sales Representative to join our team. This role involves connecting multilingual candidates to clients across the Irish market.Key ResponsibilitiesIdentify potential co-hosts for our client's properties.Engage with prospective hosts through outreach initiatives.Facilitate...