Multilingual Inbound Specialist

2 days ago


Dublin, Dublin City, Ireland Getty Images Full time
About the Role:

The Multilingual Inbound Specialist is responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team.

You will receive and process inbound sales queries from clients via the phone, email and online chat, selling to customers and engaging them in discovery activities that determine their needs, suggest relevant products and services, and gather relevant customer information.

As a key member of our team, you will encourage and enable customers to self-serve, process, track, code and handle invoices and internal reports in a timely and accurate manner through the use of various computer systems.

You will also provide creative solutions and strive to find more productive and efficient ways to process, track and handle invoice processing, assisting the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.



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