Inbound Engagement Specialist

2 weeks ago

Dublin, Dublin City, Ireland Oracle Full time

The primary focus of an Inbound Engagement Specialist (IES) at Oracle is to manage prospects and customers inquiries into the Oracle Global Industry Units (GIUs). The mission is to provide rapid response and a superior customer experience. The IES connects over the product inquiry channel with the goal of identifying specific business needs and pains and connecting prospects & customers with relevant sales resources within Oracle GIUs. As an IES, you will act as the first contact for many prospects who are interested in starting sales cycles for industry specific solution. An IES qualifies prospects and produces quality leads & opportunities for the GIU Field Sales Teams, contributing to pipeline generation. 

Career Level - IC2

 **Candidates must be fluent (written and verbal) in English and German English + it will also be appreciated to have a third European language such as French or Italian

What you will do:

Connect with inbound client inquiries to generate 5-Star leads that convert to revenue. Grow industry market share through new logo and existing client revenue generation. Be an all-star team player that brings their best to work every day and displays teamwork by sharing best practices, collaborating, and working with colleagues on a global scale.  Qualify all inbound leads, ensuring timely customer engagement.  Connect with prospects through a variety of inbound multi-channels, including phone, email, and chat. Uncover & qualify customer needs by understanding business challenges. Closely monitor inbound leads from various channels and ensure efficient response, follow-up, and conversion. Align closely with the GIU sales team members to progress opportunities.  Demonstrate excellent customer service skills & effective collaboration with internal various departments.

What you will bring:

You have a bachelor's lieu of a Bachelor's Degree, you have at minimum 5 years of relative work experience working in an outbound sales/business development role and/or Industry domain experience. You have 2+ years' experience in sales and/or a business development outbound prospecting role. Software and technology experience is not required.  Industry domain and inbound experience preferred.

About you:

You are an achiever with a track record of excellence and strong results. You are goal oriented with strong verbal and written communication skills. You are known for your tremendous work ethic, passion, and dedication. You enjoy learning new things including technology and can translate that into value for prospects. You have a positive presence, and you are curious, insightful, and perceptive.

What we will offer you:


• A competitive salary with exciting benefits


• Learning and development opportunities to advance your career


• An Employee Assistance Program to support your mental health


• Employee resource groups that champion our diverse communities


• Core benefits such as life insurance, and access to retirement planning


• An inclusive culture that celebrates what makes you outstanding 

Our Investment in You:

We believe deeply in growth, learning, and development. Our Inbound Engagement Specialists are trained regularly on core sales skills including social selling, sales foundations, value, and solution messaging. We're committed to fostering an environment where your skills, ambitions, and passions flourish. From comprehensive professional development opportunities to a supportive network that encourages your growth, we're dedicated to nurturing your potential. Your journey with us isn't just about the role you fill, it's about the limitless possibilities we create together. Join us, and let's invest in your success, making strides towards mutual growth and achievement. 

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