Inbound Sales Associate

2 days ago


Dublin, Dublin City, Ireland Getty Images Full time

About Us:

We are a global leader in digital content, dedicated to providing exceptional customer experiences. As a Global Customer Experience Specialist, you will play a key role in growing customer relationships and driving sales growth through effective communication and problem-solving skills.

Job Description:

  • Deliver exceptional customer experiences through inbound communication channels.
  • Build and maintain relationships with customers via telephone and email.
  • Resolve customer issues in a timely and accurate manner.
  • Process, track, code, and handle invoices and internal reports in a timely and accurate manner.
  • Provide creative solutions to improve customer satisfaction.
  • Assist the sales team with other paperwork and administrative needs.
  • Develop strong relationships with colleagues to achieve common goals.

Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Relevant customer service experience.
  • Strong attention to detail.
  • Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
  • Fluency in written and spoken French and English (C1 Level or above both written and verbal in both languages).
  • Ability to work effectively in a fast-paced environment.


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