Inbound Sales Associate
2 days ago
About Us:
We are a global leader in digital content, dedicated to providing exceptional customer experiences. As a Global Customer Experience Specialist, you will play a key role in growing customer relationships and driving sales growth through effective communication and problem-solving skills.
Job Description:
- Deliver exceptional customer experiences through inbound communication channels.
- Build and maintain relationships with customers via telephone and email.
- Resolve customer issues in a timely and accurate manner.
- Process, track, code, and handle invoices and internal reports in a timely and accurate manner.
- Provide creative solutions to improve customer satisfaction.
- Assist the sales team with other paperwork and administrative needs.
- Develop strong relationships with colleagues to achieve common goals.
Skills and Qualifications:
- Excellent communication and interpersonal skills.
- Relevant customer service experience.
- Strong attention to detail.
- Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
- Fluency in written and spoken French and English (C1 Level or above both written and verbal in both languages).
- Ability to work effectively in a fast-paced environment.
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